AirLessons Legal Policies
Current section: Cookie Policy
Terms of Service
Preliminary Information
AirLessons is an innovative online platform that connects aviation professionals with students and enthusiasts. We offer our members the opportunity to connect with each other to provide or receive tutoring (online or in-person private lessons) in exchange for a fee. Our mission is to create the ultimate online platform that connects users, students, and instructors, providing access to personalized and high-quality aviation lessons. AirLessons verifies professionals' profiles based on the information they provide, but is in no way responsible for the quality of the final product (the lesson), as it merely acts as an intermediary between the end user and the professional.
Users
Our users must cumulatively meet the following minimum requirements: be at least 18 years old, have an AirLessons account with a valid email, and have English language proficiency.
The Platform is Intended For
Professionals: A professional is anyone who uses the online intermediation services to offer goods or services to consumers for purposes related to their commercial, entrepreneurial, artisanal, or professional activity. The platform offers such professionals a virtual space to operate.
End Users: An end user is a private individual who uses the goods and/or services offered by professionals through the platform.
Terms of Service and General Conditions of Use
General Terms: These terms and conditions include links to ensure clarity, transparency, and easy access to useful and important information.
We encourage you to carefully read these Terms of Use and Service Conditions before accessing the platform, as they govern the binding relationship between users and the platform. Accessing and using these services constitutes full acceptance of the Terms and Conditions, which are also considered accepted when notified of any future updates.
Electronic Communications
We may communicate with you in various ways, such as via email, phone, in-app notifications, or by posting messages and notices on the website.
Unless otherwise required by applicable law, you agree that all contracts, notices, disclosures, and other communications provided electronically fulfill the legal requirement of written communication.
What All Users Should Know
How to Become a Platform User
To create an account, you must provide a valid email (not temporary or fake) and choose a unique username and password. Only one account per user is allowed unless the original account is compromised or blocked; in that case, you create a new one. You are responsible for maintaining the confidentiality of your credentials and for all activities conducted through your account. You agree to notify us immediately in case of suspicious or unauthorized use. Make sure your provided information is accurate and up-to-date. You can manage it in the "Personal Account" section. Please read our privacy policy. Users must not act illegally, deceptively, fraudulently, or for unauthorized or unlawful purposes.
Verification and Security Actions
At registration and during the use of our services, we may ask you to verify your account information (e.g., phone number, email, payment method), provide additional data, correct errors, or answer security questions. This is to confirm your identity and the legitimacy of your activities on the Site. If the information is inaccurate, incomplete, or you fail to cooperate, we reserve the right to take action, including account suspension.
Account Limitations
We reserve the right to close your account or restrict access if you violate current laws, these Terms of Use, the Service Terms, or our policies. For example, we may close your account or limit your access if illegal acts are committed or if required by law or competent authorities. You will receive a prior notice of account closure or access restriction unless the violation is severe or if providing notice would violate the law, expose us to liability, harm other users, or compromise our services. In any case, we will notify you in writing of the closure or restriction and include information about your right to dispute the decision. You may terminate your account at any time and for any reason by accessing the “Personal Account” page and selecting “Close your account.”
Relationship Between Professional and End User
The platform solely facilitates transactions and is not a party to the sales contract of goods or services provided by professionals to the end user. Thus, it remains external to this contract, which exists solely between the consumer and the professional. Therefore, we assume no responsibility for the above contract or its correct execution. Furthermore, the platform does not act as a seller’s agent or business intermediary. The professional is solely responsible for service delivery and dispute management. Consumer rights apply in relationships between professionals and private users.
Payments are made after selecting the instructor/lesson type/time via our payment provider "Stripe" and are governed by both our and Stripe's terms and conditions. Payment must be made minimum 5 days prior to the lesson start, otherwise the booking will be canceled. Payment will be sent by the final User to the Instructor Stripe account directly as soon the Payment is made and will be available for withdrawal only after 9 days to protect the final User in case of Cancellations/Refund/Disputes. AirLessons is not at any point in possession of the Lesson cost amount, it is paid directly from the final User to the Instructor Stripe account.
Lesson is defined as the total booking period. As an example for avoidance of doubts, if the booking is from 10:00 to 14:00 the lesson is considered as 1 (one) starting from 10:00 with 4h duration. In case of no-show and cancellations, the whole period is considered as no-show, and/or cancelled (4h period).
Lesson price is decided by the Instructor and set for a minimum of 20,5 Eur/h Lesson price is a transaction between the Instructor and the final User. Lesson fee is set for a minimum of 4,5 Eur/h plus VAT and is a transaction between the Platform (AirLessons) and the final User. It varies depending on the Instructor subscription plan and User Residence Country.
Cancellation Policy for End Users:
| Timeframe | Policy |
|---|---|
| From payment until 24h before the lesson | Free cancellation or one-time rescheduling |
| From 24h before to 4h before lesson / after one rescheduling | 50% lesson only cost refunded (or on Instructor approval) |
| No-show (from 3h59 before to 15 mins after lesson start) | No refund |
Cancellation Policy for Professionals:
| Situation | Policy |
|---|---|
| Cancellation at least 4h before lesson | Full refund to user |
| Rescheduling request at least 4h before lesson | Allowed with user's consent |
| First no-show | Full Refund to student – 1 warning issued |
| Second no-show | Full Refund to student – Profile suspended (can appeal via support) |
Relationship Between Platform and Professional
This platform merely provides a virtual space to facilitate interaction between professionals and users. Professionals declare and warrant that they are responsible for all their content, ensuring it is objective, accurate, complete, and detailed, and that they have all necessary rights and licenses. Professionals are solely responsible for the sale of products and/or service provision and for managing disputes with users. The platform is not liable for copyright violations, tax obligations, or reporting duties that may arise from the professional’s activities on the platform.
Our Liability
We will do our best to ensure uninterrupted access to services and error-free transmissions. However, we cannot guarantee continuous, uninterrupted, or flawless service. Access may occasionally be suspended for maintenance or updates. We will try to inform you of scheduled outages, plan them outside peak hours, and limit them to reasonable durations consistent with industry standards. We are not responsible for delays or failure to fulfill obligations due to force majeure or unforeseen circumstances. We are also not liable for offensive, inappropriate, illegal, or objectionable content posted by users or for events beyond our reasonable control. Legal provisions in some countries may restrict liability limitations. If such laws apply, you may be entitled to additional rights. Nothing in this section excludes liability for death, personal injury, or damages caused by gross negligence or intentional misconduct.
Dispute Resolution
These Terms are governed by and interpreted under Italian law. If you are a consumer, you may bring a claim before the court of your place of residence in the EU. You may also choose mediation through recognized bodies like ADR Center (adrcenter.it) or Camera di Mediazione Nazionale (cameradimediazionenazionale.it). If you are a professional, disputes must be resolved under Italian law in the courts of Palermo, Italy. To report a dispute, email: complaints@airlessons.net
Technical Issues – Account/Site Support
For issues with your account or the platform, contact: support@airlessons.net, describing the problem and including a phone number.
Feedback Policy
Users may leave reviews and ratings at the end of each lesson. Feedback must be honest, respectful, and relevant to the content of the session. AirLessons reserves the right to remove, edit, or hide reviews that are considered defamatory, false, offensive, or contrary to the values of the platform. In the case of very negative or unusual reviews, we may contact the user to request further information in order to verify the situation, while respecting the privacy and rights of all parties involved.
Liability for Defamatory Content or Platform Violations
Users — whether students or instructors — are solely responsible for any content, statements, reviews, or behavior that violates the law or the principles of AirLessons, including but not limited to defamation, harassment, discrimination, or inappropriate conduct. AirLessons reserves the right to suspend or terminate any account in the event of misconduct or legal violations, and may report serious offenses to the appropriate authorities.
Terms for Becoming Partner Instructor
AirLessons may grant the status of Partner Instructor to those who meet the following minimum requirements:
- Completion of profile verification with valid professional credentials;
- A minimum number of completed lessons with consistently high ratings;
- Ongoing activity and engagement on the platform;
- Professional conduct and effective communication with students.
The final decision on granting or revoking Partner Instructor status rests solely with the AirLessons team.
False Information, Duplicate or Fake Accounts
Providing false or misleading information, creating duplicate or impersonated accounts, or attempting to bypass verification procedures is strictly prohibited. Such actions may result in the immediate suspension or deletion of the account, without the right to refunds or data transfer.
Copyright and Database Rights
All content available through the platform—texts, graphics, logos, icons, images, audio, downloads, data collections, and software—is the property of AirLessons by Nicolas Semenzi or its content providers and protected under Italian and international copyright and database rights. No part of the services may be systematically extracted or reused without express written consent. Using data mining, robots, or similar tools without consent is prohibited. You may not create or publish a database that reproduces substantial parts of the services.
Trademarks and Logos
Graphics, logos, page headers, icons, fonts, and service marks on the platform are the property of AirLessons by Nicolas Semenzi and cannot be used in a way that confuses users or discredits the platform.
License to Access Services
Subject to compliance with these Terms, AirLessons by Nicolas Semenzi or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the services for personal, non-commercial purposes only. This license does not permit resale, commercial use, collection of listings or prices, derivative use, data scraping, or copying of account data. Framing, meta tags, or any use of proprietary content is strictly prohibited without prior written consent. Improper use of the Services will result in immediate license termination.
Reviews, Comments, Communications, and Other Content
You may post reviews, suggestions, and other content, provided it is not illegal, offensive, or inappropriate. Prohibited content includes obscenity, threats, defamation, privacy violations, intellectual property infringement, discrimination, spam, or political/unsolicited advertising.
You may not use fake emails, impersonate others, or misrepresent content origins. We reserve the right to remove or edit content that violates these terms.
To report a violation, email: reports@airlessons.net
License for User-Generated Content (Professionals Only)
By posting or submitting content (e.g., text, images, videos, audio), you grant the platform a free, non-exclusive, transferable, sublicensable license to use, reproduce, modify, publish, translate, and display such content with attribution. This does not affect your copyright ownership.
You may remove or limit content visibility via your account settings.
Privacy Policy
Definitions
Personal Data (or Data):
Any information that, directly or indirectly, makes a natural person identified or identifiable.
Usage Data:
This refers to information collected automatically through this Platform (also through third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User connecting with this Application, URI addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s response (success, error, etc.), the country of origin, the browser and operating system characteristics used by the visitor, the various time details of the visit (e.g., the time spent on each page), and details about the path followed within the Application.
User:
The individual using this Application, unless otherwise specified, coincides with the Data Subject.
Data Subject:
The natural person to whom the Personal Data refers.
Data Processor (or Processor):
The natural or legal person, public authority, agency, or any other body that processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Controller):
The natural or legal person, public authority, agency, or other body which determines the purposes and means of the processing of Personal Data.
Service:
The service provided by this Application as described in the related terms on this site/application.
European Union (EU):
Unless otherwise specified, any reference to the EU includes the EU member states and the EEA.
Cookies:
Cookies are Tracking Tools consisting of small sets of data stored in the User's browser.
Tracking Tool:
Any technology that enables the tracking of Users (e.g., cookies, identifiers, web beacons, scripts).
Tracking Tools
Google Login (External Login): We offer the possibility to register or log in to the site using your Google account. We receive from Google some information necessary for authentication, such as name, email address, and profile image (if available). This data is used solely to manage access and is not shared with third parties.
Google Analytics: We use Google Analytics to collect statistical information about users' use of the site, such as pages visited, time spent on the site, device type, and approximate geographic location. This information is collected anonymously and in aggregated form to improve our services. Google may collect additional data according to its own terms and conditions: Google Privacy Policy.
Data Controller
AirLessons by Nicolas Semenzi
Address: Via Giuseppe Garibaldi 49, 24068 Seriate (BG), Italy
Email: privacy@airlessons.net, n.semenzi@airlessons.net
Types of Data Collected
Among the Personal Data collected by this platform, either independently or through third parties, are:
| Category | Collected Data | Purpose of Processing | Legal Basis |
|---|---|---|---|
| Profile Data | IP Address | Platform security and abuse prevention | Legitimate interest |
| Profile Data | Profile ID | Account management and service operation | Contract execution |
| Profile Data | Payment ID | Account management and service operation | Contract execution |
| Profile Data | Profile status (active/inactive) | Account management and service operation | Contract execution |
| Profile Data | Update date | Account management and service operation | Contract execution |
| Profile Data | Registration date | Account management and service operation | Contract execution |
| Profile Data | First name | User identification and profile customization | Contract execution |
| Profile Data | Last name | User identification and profile customization | Contract execution |
| Profile Data | User contact and account management | Contract execution / Consent | |
| Profile Data | Certified email (PEC) | User contact and account management | Contract execution |
| Profile Data | Phone | User contact and account management | Contract execution / Consent |
| Profile Data | Date of birth | User identification and profile customization | Contract execution |
| Profile Data | Gender | User identification and profile customization | Contract execution |
| Profile Data | VAT Number | Invoicing and tax obligations | Legal obligation |
| Profile Data | Company Name | Invoicing and tax obligations | Legal obligation |
| Profile Data | Nationality | User identification and profile customization | Contract execution |
| Profile Data | Address | Contact, invoicing, personal profile | Contract execution / Legal obligation |
| Profile Data | Country | Contact, invoicing, personal profile | Contract execution |
| Profile Data | City | Contact, invoicing, personal profile | Contract execution |
| Profile Data | ZIP Code | Contact, invoicing, personal profile | Contract execution |
| Profile Data | Residence Address | Contact, invoicing, personal profile | Contract execution |
| Profile Data | Tax Code | Invoicing and tax obligations | Legal obligation |
| Profile Data | Chamber of Commerce Number (CCIAA) | Invoicing and tax obligations | Legal obligation |
| Profile Data | Profile Picture | Profile customization | Consent |
| Profile Data | Professional Titles | Profile display and user matching | Contract execution / Legitimate interest |
| Profile Data | English Proficiency Level | Profile display and user matching | Contract execution / Legitimate interest |
| Profile Data | Spoken Languages and Level | Profile display and user matching | Contract execution / Legitimate interest |
| Profile Data | Personal Rating | Profile display and user matching | Legitimate interest |
| Profile Data | Review Content | Publishing reviews on the site | Legitimate interest |
| Profile Data | Subscription Type | Lesson and plan management | Contract execution |
| Profile Data | Active Lessons | Lesson management and availability | Contract execution |
| Profile Data | Completed Lessons | Lesson management and activity history | Contract execution |
| Profile Data | Personal Description | Profile display | Contract execution / Legitimate interest |
| Profile Data | In-person Availability | Lesson scheduling | Contract execution |
| Statistics | How you heard about us (mode) | User origin analysis for statistical purposes | Consent |
| Statistics | How you heard about us (details) | User origin analysis for statistical purposes | Consent |
| Messaging | Content | Communications between users | Contract execution |
| Messaging | Timestamp | Communications between users | Contract execution |
| Messaging | Recipient | Communications between users | Contract execution |
| Transactions | Subscription Type | Payment and selected service management | Contract execution |
| Transactions | Stripe ID | Payment processing | Contract execution |
| Transactions | Transaction Type | Payment processing | Contract execution |
| Transactions | Transaction ID | Payment processing | Contract execution |
| Transactions | Number of Transactions | Plan management and monitoring | Contract execution |
| Transactions | Amount | Invoicing and tax obligations | Legal obligation |
| Transactions | Date | Invoicing and operational management | Legal obligation / Contract execution |
| Transactions | Invoice Issued (yes/no) | Invoicing | Legal obligation |
| Transactions | Refund Issued (yes/no) | Refund management | Contract execution |
| Transactions | Transaction Status | Financial operations management | Contract execution |
| Lessons | Lesson ID | Lesson management | Contract execution |
| Lessons | Type and Subjects | Lesson organization | Contract execution |
| Lessons | Hourly Rate | Financial management of lessons | Contract execution |
| Lessons | Date | Booking management | Contract execution |
| Lessons | Time | Booking management | Contract execution |
| Lessons | Booking Status | Lesson status verification and access to service | Contract execution |
| Lessons | Physical Location (yes/no) | In-person lesson organization | Contract execution |
| Lessons | City of Physical Location | In-person lesson organization | Contract execution |
| Lessons | Distance from City | In-person lesson organization | Contract execution |
| Lessons | Discount (percentage) | Promotion application | Contract execution |
| Lessons | Creation Date | Registration and activity tracking | Contract execution |
| Lessons | Instructor Percentage | Instructor fee calculation | Contract execution |
| Lessons | Platform Percentage | Platform commission management | Contract execution |
| Lessons | Stripe Percentage | Transaction cost and fee management | Contract execution |
Full Details on Each Type of Personal Data Collected
Specific information texts displayed before the collection of Personal Data provide complete details about each category of data collected. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application. Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to provide it, the Application may be unable to provide the Service. Where the Application specifies that certain Data is optional, Users are free to refrain from communicating such Data without affecting the availability or operation of the Service.
Methods and Place of Data Processing
Processing Methods
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data. Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Owner, other parties may have access to the Data as Data Processors if necessary.
Place
Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located. Personal Data may be transferred to a country other than the one the User is located in. In such cases, the Owner ensures that the transfer is carried out in accordance with Articles 44 and following of Regulation (EU) 2016/679 (GDPR).
Retention Period
Unless otherwise specified, Personal Data is processed and stored for the time required to fulfill the purposes for which it was collected and may be stored longer due to legal obligations or based on User consent.
- Personal Data for contract execution is retained until the contract is fully performed.
- Personal Data for legitimate interests is retained as long as needed.
- Where processing is based on consent, data may be retained until consent is withdrawn.
Once the retention period expires, Personal Data will be deleted.
Purposes of Processing
The User’s Data is collected to provide the Service, comply with legal obligations, respond to enforcement requests, protect rights and interests, detect fraudulent activity, and for the following purposes:
- Contacting the User
- Occasional marketing
- Displaying content from external platforms
- Tag management
Details on the Processing of Personal Data
Collected Personal Data is used for the following purposes, using the following services:
- Contacting the User
- Account and profile management
- Lesson booking and management
- Instructor management
- Payment processing and invoicing (via Stripe)
- Displaying content from external platforms
- Site usage statistics and analytics (via Google Analytics)
- Tag management
- Profiling and recommendations
- Fulfilling legal obligations
Cookie Policy
This platform uses tracking tools. For more details, see our Cookie Policy.
Tracking Tools
- Google Login (External Login): authentication data from Google is used exclusively to manage access and is not shared with third parties.
- Google Analytics: aggregated and anonymized usage analytics. Google may collect additional data under its own terms.
Legal Basis for Processing
The Owner processes User Personal Data lawfully, based on one of the following:
- Consent
- Contract execution
- Legal obligation
- Legitimate interests (when not overridden by User rights)
User Rights
Users can:
- Withdraw consent
- Object to processing
- Access their data
- Rectify or delete data
- Restrict processing
- Request erasure
- Receive and transfer their data
- Lodge a complaint with the relevant authority
How to Exercise These Rights
To exercise rights, Users may contact the Owner at the addresses provided in this document. Requests are free of charge and handled as quickly as possible, within one month.
Cookie Policy
What are Cookies?
Cookies are small text files that websites store on your device to recognize your browser on subsequent visits. They help improve the website’s functionality and user experience.
Types of Cookies We Use
- Technical cookies (necessary): essential for the operation of the website (session, auth, security).
- Functionality cookies: remember preferences like language or region.
-
Analytical cookies: collect aggregated, anonymous data on how visitors use the website.
- Google Analytics: with IP anonymization enabled. More info: Google Support
- Microsoft Clarity: used to understand user behavior and improve the interface. More info: Microsoft Learn
Managing Cookies
On your first visit, you will see a banner requesting your consent to non-essential cookies. You can change your cookie preferences at any time via the cookie management panel or your browser settings.
To disable or delete cookies, please follow the instructions for your browser:
Cookie Duration
- Session cookies: deleted when you close your browser.
- Persistent cookies: remain stored until expiration or manual deletion.
Data Controller
The data controller is AirLessons, with registered office at Via Giuseppe Garibaldi 49, Seriate (BG), email: privacy@airlessons.com
Changes to This Policy
This Cookie Policy may be updated from time to time. Please review it periodically.