Terms of Service

Preliminary Information

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AirLessons is an innovative online platform that connects aviation professionals with students and enthusiasts. We offer our members the opportunity to connect with each other to provide or receive tutoring (online or in-person private lessons) in exchange for a fee. Our mission is to create the ultimate online platform that connects users, students, and instructors, providing access to personalized and high-quality aviation lessons. AirLessons verifies professionals' profiles based on the information they provide, but is in no way responsible for the quality of the final product (the lesson), as it merely acts as an intermediary between the end user and the professional.

Users

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Our users must cumulatively meet the following minimum requirements: be at least 18 years old, have an AirLessons account with a valid email, and have English language proficiency.

The Platform is Intended For

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Professionals: A professional is anyone who uses the online intermediation services to offer goods or services to consumers for purposes related to their commercial, entrepreneurial, artisanal, or professional activity. The platform offers such professionals a virtual space to operate.

End Users: An end user is a private individual who uses the goods and/or services offered by professionals through the platform.

Terms of Service and General Conditions of Use

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General Terms: These terms and conditions include links to ensure clarity, transparency, and easy access to useful and important information.

We encourage you to carefully read these Terms of Use and Service Conditions before accessing the platform, as they govern the binding relationship between users and the platform. Accessing and using these services constitutes full acceptance of the Terms and Conditions, which are also considered accepted when notified of any future updates.

Electronic Communications

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We may communicate with you in various ways, such as via email, phone, in-app notifications, or by posting messages and notices on the website.

Unless otherwise required by applicable law, you agree that all contracts, notices, disclosures, and other communications provided electronically fulfill the legal requirement of written communication.

WHAT ALL USERS SHOULD KNOW

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How to Become a Platform User

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To create an account, you must provide a valid email (not temporary or fake) and choose a unique username and password. Only one account per user is allowed unless the original account is compromised or blocked; in that case, you create a new one. You are responsible for maintaining the confidentiality of your credentials and for all activities conducted through your account. You agree to notify us immediately in case of suspicious or unauthorized use. Make sure your provided information is accurate and up-to-date. You can manage it in the "Personal Account" section. Please read our privacy policy. Users must not act illegally, deceptively, fraudulently, or for unauthorized or unlawful purposes.

Verification and Security Actions

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At registration and during the use of our services, we may ask you to verify your account information (e.g., phone number, email, payment method), provide additional data, correct errors, or answer security questions. This is to confirm your identity and the legitimacy of your activities on the Site. If the information is inaccurate, incomplete, or you fail to cooperate, we reserve the right to take action, including account suspension.

Account Limitations

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We reserve the right to close your account or restrict access if you violate current laws, these Terms of Use, the Service Terms, or our policies. For example, we may close your account or limit your access if illegal acts are committed or if required by law or competent authorities. You will receive a prior notice of account closure or access restriction unless the violation is severe or if providing notice would violate the law, expose us to liability, harm other users, or compromise our services. In any case, we will notify you in writing of the closure or restriction and include information about your right to dispute the decision. You may terminate your account at any time and for any reason by accessing the “Personal Account” page and selecting “Close your account.”

Relationship Between Platform and End User

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The platform solely facilitates transactions and is not a party to the sales contract of goods or services provided by professionals to the end user. Thus, it remains external to this contract, which exists solely between the consumer and the professional. Therefore, we assume no responsibility for the above contract or its correct execution. Furthermore, the platform does not act as a seller’s agent or business intermediary. The professional is solely responsible for service delivery and dispute management. Consumer rights apply in relationships between professionals and private users.

Relationship Between Professional and End User

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Payments are made after selecting the instructor/lesson type/time via our payment provider "Stripe" and are governed by both our and Stripe's terms and conditions. Payment must be made minimum 5days prior to the lesson start, otherwise the booking will be canceled. Payment will be sent by the final User to the Instructor Stripe account directly as soon the Payment is made and will be available for withdrawal only after 9 days to protect the final User in case of Cancellations/Refund/Disputes. AirLessons is not at any point in possession of the Lesson cost amount, it is paid directly from the final User to the Instructor Stripe account.

Lesson is defined as the total booking period. As an example for avoidance of doubts, if the booking is from 10:00 to 14:00 the lesson is considered as 1 (one) starting from 10:00 with 4h duration. In case of no-show and cancellations, the whole period is considered as no-show, and/or cancelled (4h period).

Lesson price is decided by the Instructor and set for a minimum of 20,5Eur/h Lesson price is a transaction between the Instructor and the final User. Lesson fee is set for a minimum of 4,5Eur/h plus VAT and is a transaction between the Platfrom (AirLessons) and the final User. It varies depending on the Instructor subscirption plan and User Residence Country

Cancellation Policy for End Users:

Timeframe	Policy
From payment until 24h before the lesson	Free cancellation or one-time rescheduling
From 24h before to 4h before lesson / after one rescheduling	50% refund
No-show (from 3h59 before to 15 mins after lesson start)	No refund

After the lesson, the user will be asked to leave a review of the professional.

Cancellation Policy for Professionals:

Situation	Policy
Cancellation at least 4h before lesson	Full refund to user
Rescheduling request at least 4h before lesson	Allowed with user's consent
First no-show	Credit to student – 1 warning issued
Second no-show	Credit to student – Profile suspended (can appeal via support)

Relationship Between Platform and Professional

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This platform merely provides a virtual space to facilitate interaction between professionals and users. Professionals declare and warrant that they are responsible for all their content, ensuring it is objective, accurate, complete, and detailed, and that they have all necessary rights and licenses. Professionals are solely responsible for the sale of products and/or service provision and for managing disputes with users. The platform is not liable for copyright violations, tax obligations, or reporting duties that may arise from the professional’s activities on the platform.

Our Liability

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We will do our best to ensure uninterrupted access to services and error-free transmissions. However, we cannot guarantee continuous, uninterrupted, or flawless service. Access may occasionally be suspended for maintenance or updates. We will try to inform you of scheduled outages, plan them outside peak hours, and limit them to reasonable durations consistent with industry standards. We are not responsible for delays or failure to fulfill obligations due to force majeure or unforeseen circumstances. We are also not liable for offensive, inappropriate, illegal, or objectionable content posted by users or for events beyond our reasonable control. Legal provisions in some countries may restrict liability limitations. If such laws apply, you may be entitled to additional rights. Nothing in this section excludes liability for death, personal injury, or damages caused by gross negligence or intentional misconduct.

Dispute Resolution

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These Terms are governed by and interpreted under Italian law. If you are a consumer, you may bring a claim before the court of your place of residence in the EU. You may also choose mediation through recognized bodies like ADR Center (https://adrcenter.it) or Camera di Mediazione Nazionale (https://cameradimediazionenazionale.it). If you are a professional, disputes must be resolved under Italian law in the courts of Palermo, Italy. To report a dispute, email: complaints@airlessons.net

Technical Issues – Account/Site Support

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For issues with your account or the platform, contact: support@airlessons.net, describing the problem and including a phone number.

Feedback Policy

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Users may leave reviews and ratings at the end of each lesson. Feedback must be honest, respectful, and relevant to the content of the session. AirLessons reserves the right to remove, edit, or hide reviews that are considered defamatory, false, offensive, or contrary to the values of the platform. In the case of very negative or unusual reviews, we may contact the user to request further information in order to verify the situation, while respecting the privacy and rights of all parties involved.

Liability for defamatory content or platform violations

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Users — whether students or instructors — are solely responsible for any content, statements, reviews, or behavior that violates the law or the principles of AirLessons, including but not limited to defamation, harassment, discrimination, or inappropriate conduct. AirLessons reserves the right to suspend or terminate any account in the event of misconduct or legal violations, and may report serious offenses to the appropriate authorities.

Terms for becoming Partner Instructor

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AirLessons may grant the status of Partner Instructor to those who meet the following minimum requirements:

• Completion of profile verification with valid professional credentials;
• A minimum number of completed lessons with consistently high ratings;
• Ongoing activity and engagement on the platform;
• Professional conduct and effective communication with students.

The final decision on granting or revoking Partner Instructor status rests solely with the AirLessons team.

False information, duplicate or fake accounts

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Providing false or misleading information, creating duplicate or impersonated accounts, or attempting to bypass verification procedures is strictly prohibited. Such actions may result in the immediate suspension or deletion of the account, without the right to refunds or data transfer.

Copyright and Database Rights

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All content available through the platform—texts, graphics, logos, icons, images, audio, downloads, data collections, and software—is the property of AirLessons by Nicolas Semenzi or its content providers and protected under Italian and international copyright and database rights. No part of the services may be systematically extracted or reused without express written consent. Using data mining, robots, or similar tools without consent is prohibited. You may not create or publish a database that reproduces substantial parts of the services.

Trademarks and Logos

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Graphics, logos, page headers, icons, fonts, and service marks on the platform are the property of AirLessons by Nicolas Semenzi and cannot be used in a way that confuses users or discredits the platform.

License to Access Services

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Subject to compliance with these Terms, AirLessons by Nicolas Semenzi or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the services for personal, non-commercial purposes only. This license does not permit resale, commercial use, collection of listings or prices, derivative use, data scraping, or copying of account data. Framing, meta tags, or any use of proprietary content is strictly prohibited without prior written consent. Improper use of the Services will result in immediate license termination.

Reviews, Comments, Communications, and Other Content

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You may post reviews, suggestions, and other content, provided it is not illegal, offensive, or inappropriate. Prohibited content includes obscenity, threats, defamation, privacy violations, intellectual property infringement, discrimination, spam, or political/unsolicited advertising.

You may not use fake emails, impersonate others, or misrepresent content origins. We reserve the right to remove or edit content that violates these terms.

To report a violation, email: reports@airlessons.net

License for User-Generated Content (Professionals Only)

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By posting or submitting content (e.g., text, images, videos, audio), you grant the platform a free, non-exclusive, transferable, sublicensable license to use, reproduce, modify, publish, translate, and display such content with attribution. This does not affect your copyright ownership.

You may remove or limit content visibility via your account settings.

Privacy Policy

Definitions

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Personal Data (or Data):
Any information that, directly or indirectly, makes a natural person identified or identifiable.

Usage Data:
This refers to information collected automatically through this Platform (also through third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User connecting with this Application, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s response (success, error, etc.), the country of origin, the browser and operating system characteristics used by the visitor, the various time details of the visit (e.g., the time spent on each page), and details about the path followed within the Application, with particular reference to the sequence of pages visited, the operating system parameters, and the User's IT environment.

User:
The individual using this Application, unless otherwise specified, coincides with the Data Subject.

Data Subject:
The natural person to whom the Personal Data refers.

Data Processor (or Processor):
The natural or legal person, public authority, agency, or any other body that processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Controller):
The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. Unless otherwise specified, the Data Controller is the owner of this Application.

Service:
The service provided by this Application as described in the related terms on this site/application..

European Union (EU):
Unless otherwise specified, any reference to the European Union in this document includes all current member states of the European Union and the European Economic Area.

Cookies:
Cookies are Tracking Tools consisting of small sets of data stored in the User's browser.

Tracking Tool:
A Tracking Tool is any technology – e.g., Cookies, unique identifiers, web beacons, embedded scripts, e-tags, and fingerprinting – that enables the tracking of Users, for example by collecting or saving information on the User’s device.

Tracking Tools

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Google Login (External Login): We offer the possibility to register or log in to the site using your Google account. In this case, we receive from Google some information necessary for authentication, such as name, email address, and profile image (if available). This data is used solely to manage access to the site and is not shared with third parties.

Google Analytics: We use Google Analytics to collect statistical information about users' use of the site, such as pages visited, time spent on the site, device type, geographic location (approximate), and other navigation data. This information is collected anonymously and in aggregated form to improve our services and user experience. Google may collect additional data according to its own terms and conditions, available at: Google Privacy Policy.

Data Controller

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AirLessons by Nicolas Semenzi
Address: Via Giuseppe Garibaldi 49, 24068 Seriate (BG), Italy
Email of the Data Controller: privacy@airlessons.net, n.semenzi@airlessons.net

Types of Data Collected

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Among the Personal Data collected by this platform, either independently or through third parties, are:

Category	Collected Data	Purpose of Processing	Legal Basis
Profile Data	IP Address	Platform security and abuse prevention	Legitimate interest
Profile Data	Profile ID	Account management and service operation	Contract execution
Profile Data	Payment ID	Account management and service operation	Contract execution
Profile Data	Profile status (active/inactive)	Account management and service operation	Contract execution
Profile Data	Update date	Account management and service operation	Contract execution
Profile Data	Registration date	Account management and service operation	Contract execution
Profile Data	First name	User identification and profile customization	Contract execution
Profile Data	Last name	User identification and profile customization	Contract execution
Profile Data	Email	User contact and account management	Contract execution / Consent
Profile Data	Certified email (PEC)	User contact and account management	Contract execution
Profile Data	Phone	User contact and account management	Contract execution / Consent
Profile Data	Date of birth	User identification and profile customization	Contract execution
Profile Data	Gender	User identification and profile customization	Contract execution
Profile Data	VAT Number	Invoicing and tax obligations	Legal obligation
Profile Data	Company Name	Invoicing and tax obligations	Legal obligation
Profile Data	Nationality	User identification and profile customization	Contract execution
Profile Data	Address	Contact, invoicing, personal profile	Contract execution / Legal obligation
Profile Data	Country	Contact, invoicing, personal profile	Contract execution
Profile Data	City	Contact, invoicing, personal profile	Contract execution
Profile Data	ZIP Code	Contact, invoicing, personal profile	Contract execution
Profile Data	Residence Address	Contact, invoicing, personal profile	Contract execution
Profile Data	Tax Code	Invoicing and tax obligations	Legal obligation
Profile Data	Chamber of Commerce Number (CCIAA)	Invoicing and tax obligations	Legal obligation
Profile Data	Profile Picture	Profile customization	Consent
Profile Data	Professional Titles	Profile display and user matching	Contract execution / Legitimate interest
Profile Data	English Proficiency Level	Profile display and user matching	Contract execution / Legitimate interest
Profile Data	Spoken Languages and Level	Profile display and user matching	Contract execution / Legitimate interest
Profile Data	Personal Rating	Profile display and user matching	Legitimate interest
Profile Data	Review Content	Publishing reviews on the site	Legitimate interest
Profile Data	Subscription Type	Lesson and plan management	Contract execution
Profile Data	Active Lessons	Lesson management and availability	Contract execution
Profile Data	Completed Lessons	Lesson management and activity history	Contract execution
Profile Data	Personal Description	Profile display	Contract execution / Legitimate interest
Profile Data	In-person Availability	Lesson scheduling	Contract execution
Statistics	How you heard about us (mode)	User origin analysis for statistical purposes	Consent
Statistics	How you heard about us (details)	User origin analysis for statistical purposes	Consent
Messaging	Content	Communications between users	Contract execution
Messaging	Timestamp	Communications between users	Contract execution
Messaging	Recipient	Communications between users	Contract execution
Transactions	Subscription Type	Payment and selected service management	Contract execution
Transactions	Stripe ID	Payment processing	Contract execution
Transactions	Transaction Type	Payment processing	Contract execution
Transactions	Transaction ID	Payment processing	Contract execution
Transactions	Number of Transactions	Plan management and monitoring	Contract execution
Transactions	Amount	Invoicing and tax obligations	Legal obligation
Transactions	Date	Invoicing and operational management	Legal obligation / Contract execution
Transactions	Invoice Issued (yes/no)	Invoicing	Legal obligation
Transactions	Refund Issued (yes/no)	Refund management	Contract execution
Transactions	Transaction Status	Financial operations management	Contract execution
Lessons	Lesson ID	Lesson management	Contract execution
Lessons	Type and Subjects	Lesson organization	Contract execution
Lessons	Hourly Rate	Financial management of lessons	Contract execution
Lessons	Date	Booking management	Contract execution
Lessons	Time	Booking management	Contract execution
Lessons	Booking Status	Lesson status verification and access to service	Contract execution
Lessons	Physical Location (yes/no)	In-person lesson organization	Contract execution
Lessons	City of Physical Location	In-person lesson organization	Contract execution
Lessons	Distance from City	In-person lesson organization	Contract execution
Lessons	Discount (percentage)	Promotion application	Contract execution
Lessons	Creation Date	Registration and activity tracking	Contract execution
Lessons	Instructor Percentage	Instructor fee calculation	Contract execution
Lessons	Platform Percentage	Platform commission management	Contract execution
Lessons	Stripe Percentage	Transaction cost and fee management	Contract execution

Full Details on Each Type of Personal Data Collected

Specific information texts displayed before the collection of Personal Data provide complete details about each category of data collected. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application. Unless otherwise specified, all Data requested by this Application is mandatory. If the User refuses to provide it, the Application may be unable to provide the Service. Where the Application specifies that certain Data is optional, Users are free to refrain from communicating such Data without affecting the availability or operation of the Service. Users uncertain about which Data is mandatory are encouraged to contact us (privacy@airlessons.net - n.semenzi@airlessons.net). Any use of Cookies—or other tracking tools—by this Application or by the owners of third-party services used by this Application is intended to provide the Service requested by the User, in addition to other purposes described in this document and the Cookie Policy. Users are responsible for any third-party Personal Data obtained, published, or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.

Methods and Place of Data Processing

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Processing Methods

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data. Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the purposes indicated. In addition to the Owner, in some cases, other parties involved in the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communication agencies) may have access to the Data as Data Processors, if necessary. An updated list of these parties may be requested from the Owner at any time.

Place

Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located. Personal Data may be transferred to a country other than the one the User is located in. In such cases, the Owner ensures that the transfer is carried out in accordance with Articles 44 and following of Regulation (EU) 2016/679 (GDPR).

Retention Period

Unless otherwise specified in this document, Personal Data is processed and stored for the time required to fulfill the purposes for which it was collected and may be stored for a longer period due to legal obligations or based on User consent.

• Personal Data collected for the execution of a contract between the Owner and the User will be retained until such contract has been fully performed.
• Personal Data collected for purposes of the Owner’s legitimate interests will be retained as long as needed to fulfill those purposes. The User may obtain more information regarding the legitimate interest pursued by the Owner by contacting them.
• Where processing is based on User consent, the Owner may retain Personal Data until the consent is withdrawn. The Owner may also be required to retain Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

Once the retention period expires, Personal Data will be deleted. Therefore, after that time, the right to access, erasure, rectification, and data portability can no longer be exercised.

Purposes of Processing

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The User’s Data is collected to allow the Owner to provide the Service, comply with legal obligations, respond to enforcement requests, protect its rights and interests (or those of Users or third parties), detect fraudulent or malicious activity, and for the following purposes:

• Contacting the User
• Occasional marketing
• Displaying content from external platforms
• Tag management

For detailed information on the purposes of processing and the Personal Data used for each purpose, Users may refer to the section "Details on the Processing of Personal Data."

Details on the Processing of Personal Data

Collected Personal Data is used for the following purposes, using the following services:

• Contacting the User (e.g., contact form, email or phone responses)
• Account and profile management (e.g., registration, login, profile updates, customization)
• Lesson booking and management (e.g., availability, location, time, history, preferences)
• Instructor management (e.g., credentials, spoken languages, reviews, percentages)
• Payment processing and invoicing (via Stripe: payment data, transaction ID, refunds)
• Displaying content from external platforms (e.g., YouTube videos, Google Maps)
• Site usage statistics and analytics (via Google Analytics)
• Tag management (technical tools for categorizing content and services)
• Profiling and recommendations (e.g., instructor/course suggestions based on profile)
• Fulfilling legal obligations (e.g., tax and accounting data retention)

Cookie Policy

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This platform uses tracking tools. For more details, see our Cookie Policy.

Tracking Tools

• Google Login (External Login): We offer Users the ability to register or log in using their Google account. In this case, we receive some authentication data from Google, such as name, email address, and profile picture (if available). This data is used exclusively to manage access and is not shared with third parties.
• Google Analytics: We use Google Analytics to collect statistical information about how users interact with our site—e.g., visited pages, session duration, device type, approximate geographic origin, and other browsing data. This data is aggregated and anonymized to improve our services. Google may collect additional data under its own terms: Google Privacy Policy

Legal Basis for Processing

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The Owner processes User Personal Data lawfully, based on one of the following:

• The User has given consent for one or more specific purposes;
• Processing is necessary for the performance of a contract with the User and/or for any pre-contractual measures;
• Processing is necessary for compliance with a legal obligation;
• Processing is necessary for the legitimate interests pursued by the Owner or a third party, provided that such interests are not overridden by the User’s fundamental rights and freedoms.

The Owner is always available to clarify the specific legal basis that applies to each type of processing.

User Rights

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Users can:

• Withdraw consent
• Object to processing
• Access their data
• Rectify or delete data
• Restrict processing of their Data
• Request the erasure of their Personal Data
• Receive their Data in a structured, machine-readable format and have it transferred to another controller
• Lodge a complaint with the relevant data protection authority

Users also have the right to know the legal basis for transferring Data outside the EU and the safeguards taken to protect their Data..

Right to object

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Where Personal Data is processed in the public interest, in the exercise of official authority, or for the legitimate interests of the Owner, Users may object to such processing for reasons related to their particular situation. Where Personal Data is processed for direct marketing purposes, Users may object at any time without providing justification. If a User objects, their Personal Data will no longer be processed for such purposes.

How to Exercise These Rights

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To exercise their rights, Users may contact the Owner at the addresses provided in this document. Requests are free of charge and handled as quickly as possible, in any case within one month. The Owner will inform third-party recipients of any rectifications or deletions unless it proves impossible or involves disproportionate effort.

Additional Information on Processing

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• Legal Defense: The User’s Personal Data may be used for legal defense by the Owner in court or in the stages leading to possible legal action arising from improper use of this Application or its related Services.
• Specific Notices: At the User’s request, in addition to this policy, this Application may provide contextual information concerning specific Services or the collection and processing of Personal Data.
• System Logs and Maintenance: For operation and maintenance purposes, this Application and any third-party services may collect system logs—files that record interactions and may contain Personal Data, such as the User’s IP address.
• Information Not Contained in This Policy: More details about the processing of Personal Data can be requested from the Data Controller at any time.

Changes to This Privacy Policy

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The Owner reserves the right to modify this privacy policy at any time, informing Users on this page and possibly within the Application. Where technically and legally feasible, a notice will also be sent to Users via the contact information available to the Owner. If the changes affect processing based on the User's consent, the Owner will collect the User's consent again, if necessary.

Cookie Policy

What are Cookies?

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Cookies are small text files that websites store on your device to recognize your browser on subsequent visits. They help improve the website’s functionality and user experience.

Types of Cookies We Use

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• Technical cookies (necessary): essential for the operation of the website, such as session management, user authentication, and security.
• Functionality cookies: remember your preferences, such as language or region, to provide a personalized experience.
• Analytical cookies: collect aggregated, anonymous data on how visitors use the website.
  • Google Analytics: We use Google Analytics with IP anonymization enabled to analyze website usage. More info: https://support.google.com/analytics/answer/6004245
  • Microsoft Clarity: Used to understand user behavior and improve the interface. More info: https://learn.microsoft.com/en-us/clarity/faq

Managing Cookies

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On your first visit, you will see a banner requesting your consent to non-essential cookies. You can change your cookie preferences at any time via the cookie management panel or your browser settings.

To disable or delete cookies, please follow the instructions for your browser:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Cookie Duration

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Cookies can be:

• Session cookies: deleted when you close your browser.
• Persistent cookies: remain stored until their expiration date or until manually deleted.

Data Controller

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The data controller is AirLessons Ltd., with registered office at [Address], email: privacy@airlessons.com

Changes to This Policy

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This Cookie Policy may be updated from time to time. Please review it periodically.